I wanted to express my sincere thanks for your help in our water issue. It is always such a relief to know I can always trust you and your crew. You have been so reliable over the last 30+ years!!!
In your absence, everyone was so helpful. Chrissy was courteous, prompt in returning my call and/or relaying messages to the guys. She is very friendly and easy to speak with. She may have mentioned I was in the area and stopped by to introduce myself. By the way, congrats on the new office! Last time I was there you were still in the little house!!
As for your guys, I had the pleasure to meet Walt personally. He is professional, very knowledgeable and courteous. A very nice guy. He explained the issues to me, so I could understand them. (as you always did, so your team is a good representation of you and your business.)
As for James and the other gentleman (I’m sorry I don’t know his name) my husband met them and commented when I came home, how professional and knowledgeable they were, and he felt he was in good hands.
Our water pressure is the strongest it has been in many years and the water is clear. It has a little metal smell to it, but I do not know if that is something I should be concerned about or not.
If you think I should take the 5 year extended warranty then add it to my bill. I will try and pay this bill of as quickly as possible and truly appreciate you working with me in it.
Thanks again. Always a pleasure!
When having some work done on our house recently, our water supply was inadvertently cut off and no one could figure out the problem. So I called Stover's and was told that Tom was at a site in another part of NJ. Cindy said he would come first thing in the morning. As we were figuring out how to manage without water on a school and work night, Tom Stover showed up. He had gone out of his way to come to our house even though it was late in the day. He solved the problem in short order, and we were happy to have our water back. We cannot recommend Stover's highly enough. They go out of their way for their customers and they do excellent work.
Karen and Jack M, Ringoes NJ
Great guys!! So happy with their personalities and work! They just got done today... and I am thrilled.
Karen P, Pittstown NJ
Thank you so much for all of your help. Woke up at 5 a.m. on the day before Thanksgiving to no water (and guests at the house). A short time later I called your office and in less than an hour you guys were at my house fixing the problem. This is the type of caring service that so many other companies are lacking today. Thanks again.
Kevin T, Flemington NJ
Just want to thank you and your team for the quick response on Friday in getting us a new pump and restoring our water supply. Everyone was very professional. Walter and Dan (I hope I got his name right) worked hard in hot weather to get the job done. Walter did a good job in explaining the process, including my options with respect to new wiring down the shaft to power the new pump. Losing a well pump without any notice can be stressful. Your early call back to me and the dispatch of your crew alleviated any concerns on our part. Every commitment made during the day was met, from you telling me when your first technician would show up to his commitment to send the crew to replace the pump. Send us the invoice and we will pay promptly.
Ron T, Flemington NJ
I just want to say Thank You for all you have done. Being new to the area, new to building a home, and new to well water, you and Michelle have made this experience so easy. Every question I had was answered with the utmost professionalism. Every problem that I encountered was dealt with quickly. I wish everyone I had to deal with was like you and your staff.
Carol P, Holland NJ
5 stars: My well pump died, no water throughout my house. Called up Stover's and Michelle was very calm, professional, and reassuring on the phone and scheduled her field technicians to come on the same day. Walter and Jim came out and did top notch work and replaced my well pump and answered all my questions (as I am not a well pump expert by any means) with patience, competence, and professionalism. They checked everything before they left to make sure that my water was up and running and that there were no leaks. I give them 5 stars for their kind, prompt, and professional service. Keep up the good work Stover's.
Charles F, Titusville NJ
Stover's actually was recommended to me by ANOTHER well driller who's back hoe was broken and couldn't do the work until it was fixed. They were prompt, up front about pricing and the scope of the work and were just down to earth people. Our job was not an easy one due to a myriad of reasons but their experience and expertise were both obvious. We're a family of 4 with 2 young kids so not having water is a major hassle. Tom and his team had us up and running again quickly. Would HIGHLY recommend his services to anyone.
Darren S, Flagtown NJ
Thank you for fixing and installing a new pressure tank in our home. The two men who did the work were very cordial and professional. They did a great job and were done in no time at all.
Bob and Joan B
Tom Stover and his terrific employee Walter have given me outstanding customer service. They know how to explain things so that us “regular people” can understand what’s going on with the technical water issues, and their level of caring and responsiveness (prompt returns of all phone calls, easy scheduling) is so rare nowadays!
Janet W, Hopewell NJ
I called Stover’s after struggling for two full days in an attempt to find the problem with my shallow well which works with a two line jet pump. After realizing I was in quite a bind and had a deadline after three days with no water I finally caved and decided to call a professional. I received a call back from Tom within minutes and explained my situation. Tom informed me that due to the inherent finicky nature of jet pumps, ejectors, and foot valves that they prefer not to service them do to the work not being able to be warranted. Tom took the time to explain his thoughts on what the issue most likely was as well as offer to assist with installing a new submersible pump if need be. By the end of the day I had water pressure thanks to Tom’s advice. Even though I was not able to patronize his business the customer service was excellent all the way around. A great company that I will certainly use in the future!
Thank you for sending your "guys" to evaluate the water source. They were right... it was coming in from the electrical box. Thank you for taking my request seriously and responding so quickly. I really appreciate it!
Thank you very much for installing the Acid Neutralizer on Dec 19 2013. It has made a great difference in our water. Thank you for your professional work…
Thank you for your prompt and efficient service. I really appreciate your expertise and quick help.
What wonderful workers you have!
Warren T, Lambertville NJ
Thank your for your quick service
Thank you. Your guy was very helpful.
Thank you for your prompt service and professional installers.
Connie P, Flemington NJ
I appreciate your service very much
Thanks for the great service.
Thanks for the speedy effective service.
Thank you so much. Water is a must have!
Your crew was very interesting. They did the job efficiently and had a lot of fun doing it. Thanks for your prompt service. Your competitor made it sound like they really did not need the work.
Thank you for the excellent service
Jim S, Flemington NJ
Thank you, the guys did a great job on the installation!
Thanks for your fine work to restore our well system. Happy Holidays.
Larry W, Point Pleasant Pa
Thank you for fixing the well so promptly.
Thank you for responding so quickly and for working in the torrential rain to get the job done. Much appreciated!
Jerry and Maria S
Thank you for the super fast service
Thank you for your rapid response time.
Thanks for the fast service.
Bob, Titusville NJ
Thank you for your prompt and excellent service!
William F, Princeton NJ
Please accept the additional funds. We appreciate your prompt service through the years. We know this service call was difficult.
Mary Ellen and Frank J
Thank you! Well is working great!
Chip and Patty
Thank you! Your guys were GREAT! Fast service was really, really, really appreciated!
John V, Asbury NJ
Thanks for your prompt response.
Al D, Washington NJ
Thank you so much for your help. It was a pleasure working with you.
Thank you for the prompt service. I will always recommend your company to friends and family.
JC Taylor Modified Auto Agency, Upper Darby Pa
I want to take this opportunity for thanking you for a job well done. Both gentlemen displayed a sound knowledge of well hydraulics, were informative, polite, and just pleasant individuals. In the future, hopefully quite distant future, I’ll reach out to Stover if I have a well issue, and I’ll recommend your service to others.
Jim D, Lambertville NJ
Your prompt, courteous and professional behavior is much appreciated especially today in a world of incompetence. Your guys are the best, they didn’t leave a mess! The young lady who first answered my call was polite and pleasant! You have my thanks!
Bob S, Pennington
Thanks for the quick and professional service.
Thanks for your excellent service!
Thank you very, very much for excellent service and very fair price! Thanks Walter for explaining everything.